TERMS & CONDITIONS

Privacy Policy (Villa Vanilla):

This Privacy Policy outlines the policies and procedures regarding the collection, use, and protection of the information provided by users ("User" or "you") of [https://villavanillakw.com/]("Site"). By using our Site, you agree to the terms and conditions outlined in this policy.

Collection of Personal Information

* Information We Collect:

* When you register an account, place an order, or engage in other activities on our Site, we may collect personal information, including but not limited to your name, email address, shipping address, and payment details.

* Use of Personal Information:

* We use the collected information for order processing, communication, and to improve our services. Your information is kept confidential and is not shared with third parties, except as outlined in this Privacy Policy.

Account Deletion and Data Preservation

* Account Deletion:

* You have the right to delete your account at any time. To do so, please contact our customer support or use the account deletion option in your account settings.

“https://villavanillakw.com/myaccount”

* Data Preservation Period:

* Upon account deletion, your customer data, including profile information, previous orders, and saved addresses, will be preserved for a period of 30 days.

* Permanently Deletion After 30 Days:

* After the 30-day preservation period, your customer data will be permanently deleted from our systems. This includes any backup copies.

Security Measures

* Data Security:

* We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Changes to this Privacy Policy

* Policy Updates:

* We reserve the right to update or change this Privacy Policy at any time. Any modifications will be effective immediately upon posting on the Site.

If you have any questions about this Privacy Policy or your dealings with our Site, please contact us at [info@villavanilla.com].

This Privacy Policy was last updated on [20/12/2023].

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Carton.app 's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

REGISTRATION

To use some of the services or features made available to you on this Site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately by e-mail, we may change registration requirements from time to time.

ELIGIBILITY TO PURCHASE

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Carton.app’s terms of eligibility, who have been issued a valid credit card by a bank acceptable to Carton.app, whose applications are acceptable to Carton.app and who have authorized Carton.app to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Carton.app reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise or service, you expressly authorize us to perform credit checks and, where Carton.app feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

PRIVACY & SECURITY

Please review our Privacy & Security Policy, which also governs your visit to Carton.app, to understand our practices.

ORDERS

All orders are subject to acceptance and availability.

Carton.app offers products/servcies for sale that are in stock and available for dispatch from affiliates’ stocks.

Please note that items in your shopping basket are not reserved and may be purchased by other customers.

PRICING POLICY

Prices shown on the Site may be in Kuwaiti Dinar “K.D.”, Sauri Riyal (S.R.) United Arab Emirates Dirham (AED), Qatari Riyal (Q.R.), Bahraini Dinar (B.D.), Omandi Riyals (O.R.) All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

Custom fees, tax, transaction fees are excluded from any item Price.

If you are a customer whose credit card is not denominated in the mentioned currencies, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Acceptance of your order and completion of the contract between you and Carton.app will be completed when we email you to confirm the goods have been dispatched or service has been booked. The sale contract is therefore concluded in Kuwait and the language of the contract is English or/and Arabic.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Visa, Visa Electron, MasterCard, K-Net and any other methods that may be clearly advertised on the Site from time to time can make payment. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Carton.app, we will not be liable for any delay or non-delivery.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

DELIVERY

Carton.app platform operates as a multi-vendor e-commerce system with many types of vendors. Vendors may handle their own shipping and delivery where Carton.app only re-direct the order to the vendor.

TRACKING YOUR ORDER

You can check the current status of your shipment by signing into your account and selecting ORDER STATUS.

RETURN/CANCELLATION POLICY

You may return most new, unopened non-food items sold within 3 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error, otherwise two way shipping will be charged. Return request can be sent online (Contact us) by email or by phone. Items should be returned in their original product packaging.

Receiving a Refund

You will receive your refund after we receive and process your returned items ( for the items eligible for refund) . Expect your refund within 2 weeks of giving your package to the return shipper .

This time period includes:

1 to 3 business days for us to receive your return from the courier.
1 to 2 business days for us to process your return
The time it takes your bank to process our refund request

INTELLECTUAL PROPERTY RIGHTS

Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including Carton.app Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Carton.app and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Carton.app tries to ensure that the information on this site is accurate and complete. Carton.app does not promise that Carton.app's Content is accurate, error-free.Carton.app does not promise that the functional aspects of the Site or Carton.app's Content will be error free or that this Site, Carton.app Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE

This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

OTHER BUSINESSES

Parties other than Carton.app and its subsidiaries operate stores, provide services, or sell product lines on this website, In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Carton.app does not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than Carton.app, including advertisers. Carton.app has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

COMPENSATION

At our request, you agree to compensate us fully, defend us and hold us Carton.app harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Carton.app as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Carton.app, and we shall not be liable for any representation, act, or omission on your part.

DEFAMATION CLAIMS

Because Carton.app lists lot of products for sale on the website and hosts many comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Carton.app operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, Carton.app will make all reasonable endeavors to remove the defamatory content complained about within a reasonable time.

ELECTRONIC COMMUNICATIONS

When you visit Carton.app or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

AMENDMENTS TO THE TERMS & CONDITIONS

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies and the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR REASOABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

NO WAIVER

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

GOVERNING LAW

The TOS together with all our policies and procedures will be governed by and construed in accordance the relevant Kuwaiti law and the relevant courts of the State of Kuwait will have exclusive jurisdiction.