Terms and Conditions and Privacy Policy

For using the Crazy Chicken Restaurant website and mobile applications

Acceptance of the Agreement

By your consent, you accept this agreement and agree to the terms and conditions.

Crazy Chicken.com reserves the right to modify these terms of use at any time and without prior notice.

These terms and conditions apply to the Crazy Chicken.com website and all its applications on iPhone, iPad, Android and phone devices connected to the Internet browser.

Submitting and executing the order

Upon receipt of your order, we will begin executing the order and will send a message on the final page stating that your order has been received and successfully sent to the store. When you pay in an unauthorized manner, you will be returned to the previous page on the site and we will not be obligated to provide services.

Cancel the order

You will not be able to cancel the order after placing the order on our website, so you must ensure that you wish to execute the order before clicking the execute order button, and if you wish to cancel the order, you must contact the customer service center 1817774.

Crazy Chicken.com reserves the right to cancel any order containing incorrect information. It reserves the right to cancel any order before or after acceptance, and we will notify you immediately of any cancellation mentioned.

Your record will keep successful and cancelled orders, and in the event of a problem with online payment, the refunded amount will be returned to your account within 7-14 days, depending on the bank you deal with.

Product Delivery

During any product delivery process carried out by our branches, and in the event that the customer is not present at the address specified in the system, the meals ordered by the customer will not be delivered to any other location. In this case, the member must accept all legal responsibilities arising from ordering a meal to an address where he does not reside.

Payment Methods

The end customer can choose between different payment methods on Crazy Chicken website, which are currently: cash, credit cards - debit cards

Crazy Chicken has the right to provide any other payment methods that are not currently available, or to block any currently available payment methods.

In the event of online payment, the end customer is obligated to choose one of the available payment methods upon request, as online payment transactions will be handled through online payment service providers.

Only if the customer agrees in advance, online payment service providers will retain the customer's card data for use in the event of a later request without the need to enter the credit card data for each payment transaction.

The customer is always obligated to ensure that the card balance is sufficient to pay the value of the order before placing the order, and the customer is obligated to use the card within the permitted credit limit of the card. The customer is also obligated not to get involved in unauthorized refunds.

Refund Policy

We take customer satisfaction very seriously. In case of any problems with any order, please contact Crazy Chicken.com via email or by phone and we will assist you and try to resolve the issue, and in cases where you have been billed by Crazy Chicken.com, Crazy Chicken.com will refund you in full or in part according to the following cases:

In case you do not receive the order or receive an incorrect order, a full refund may be issued to you.

In case part of your order is missing, we will issue a partial refund.

In all cases, we will do our best to ensure that you are satisfied with Crazy Chicken.com service

Termination of the Agreement

Crazy Chicken may terminate this agreement unilaterally at any time.

Crazy Chicken Restaurant Privacy Policy

At Crazy Chicken, accessible from www.crazychickenkw.com, one of our main priorities is the privacy of our visitors. This privacy policy document contains the types of information that is collected and recorded by Crazy Chicken and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Crazy Chicken. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you choose to provide.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and phone number.

How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our Site

Improve, personalize, and expand our Site

Understand and analyze how you use our Site

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Log Files

Crazy Chicken follows a standard procedure of using log files. These files record visitors when they visit websites. All hosting companies do this and it is a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, and internet service provider (ISP).

Cookies and Web Beacons

Like any other website, Crazy Chicken uses cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information about cookies, please read “What Are Cookies” of Cookie Consent.

Advertising Partners’ Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Crazy Chicken.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Crazy Chicken, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Crazy Chicken has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Crazy Chicken’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the Internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Crazy Chicken does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our site, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

This Privacy Policy outlines the policies and procedures regarding the collection, use, and protection of the information provided by users ("User" or "you") of [https://order.crazychickenkw.com/]("Site"). By using our Site, you agree to the terms and conditions outlined in this policy.

Collection of Personal Information

* Information We Collect:

* When you register an account, place an order, or engage in other activities on our Site, we may collect personal information, including but not limited to your name, email address, shipping address, and payment details.

* Use of Personal Information:

* We use the collected information for order processing, communication, and to improve our services. Your information is kept confidential and is not shared with third parties, except as outlined in this Privacy Policy.

Account Deletion and Data Preservation

* Account Deletion:

* You have the right to delete your account at any time. To do so, please contact our customer support or use the account deletion option in your account settings.

“https://order.crazychickenkw.com/myaccount”

* Data Preservation Period:

* Upon account deletion, your customer data, including profile information, previous orders, and saved addresses, will be preserved for a period of 30 days.

* Permanently Deletion After 30 Days:

* After the 30-day preservation period, your customer data will be permanently deleted from our systems. This includes any backup copies.

Security Measures

* Data Security:

* We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Changes to this Privacy Policy

* Policy Updates:

* We reserve the right to update or change this Privacy Policy at any time. Any modifications will be effective immediately upon posting on the Site.

If you have any questions about this Privacy Policy or your dealings with our Site, please contact us at [info@crazychickenkw.com].

This Privacy Policy was last updated on [20/12/2023].

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