TERMS AND CONDITIONS

All our Products made by us are subject to the following TERMS AND CONDITIONS.

INGREDIENTS

All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform us prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.

All products are made to be eaten on the day of the celebration.

ORDERS

We prefer at least one (1) hours notice for all orders, as we are continually booked in advance. We will however endeavor, where availability permits accept short notice cakes.

Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

UNFORESEEN CIRCUMSTANCES

Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within three (3) days of notification to the Customer.

FINAL BALANCE PAYMENTS AND PICKUPS

The balance is due on or before pickup date, and before the Product leaves the premises.

If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.

If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

DELIVERY

We offer delivery for certain destinations. Delivery is charged at our discretion

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, WE ARE NOT LIABLE FOR ANY DAMAGES.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, THE PRODUCT WILL BE TRANSFERED BACK TO OUR PREMISES and it will be THE CUSTOMER'S RESPONSIBILITY TO COLLECT THE PRODUCT (VIA PICK UP OR DELIVERY COMPANY PROVIDED BY CUSTOMER)

PUBLICATION

We reserve the right to use any image of a Product made by us for publication at a later date WITH THE EXCEPTION OF designs with photos, cake with proper names and any personal related designs that might jeopardize our customers privacy.

CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If the cancellation is up to one (1) hour in advance of your delivery date, you will receive a refund, less your initial deposit/payments and the cost of any supplies already purchased for your cake.

If the cancellation is less than one (1) hour prior to your event, there will be absolutely NO REFUNDS will be given.

Refunds will be paid within 2 days of cancellation.

Please note: Any non-refunded balance may be credited toward future purchases.

Dot Cakes